Shipping Policy

At CareOneGo, we aim to process and deliver your orders as smoothly as possible. Please review the following information about order processing, shipping, and delivery.

Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may be longer during holidays, promotional periods, or other periods of unusually high order volume.

Business days exclude weekends and applicable public holidays.

Shipping Destinations

We ship to destinations available at checkout. Shipping availability may vary depending on the product and the destination country or region.

Please ensure that your shipping address and contact information are accurate when placing your order.

Estimated Delivery Times

After an order has been processed and dispatched, estimated transit times may vary by destination, shipping method, carrier, customs procedures, and local delivery conditions.

For planning purposes, typical international delivery may take approximately 7–15 business days after dispatch. This is an estimate, not a guaranteed delivery deadline. Some destinations or circumstances may require additional time.

If a more specific delivery estimate is displayed at checkout, please refer to the information provided for your order.

Shipping Costs

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping is offered for a particular order or promotion, the applicable terms will be shown on the website or at checkout.

Order Tracking

When tracking is available, tracking details will be provided by email after your order has been dispatched.

Please allow time for tracking information to become active. Tracking updates may not appear immediately after shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless explicitly stated otherwise at checkout or required by applicable law, these charges are the responsibility of the customer.

Customs clearance may also affect delivery times.

Delivery Delays

Delivery estimates may be affected by weather conditions, carrier disruptions, customs inspections, public holidays, incorrect addresses, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist with shipping inquiries, but we cannot guarantee delivery on a specific date unless expressly confirmed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If you notice an error, contact support@careonego.com as soon as possible. We will try to help, but changes cannot be guaranteed after an order has been processed or dispatched.

Additional shipping costs may apply if a parcel must be reshipped because of an incorrect address supplied by the customer, subject to applicable law.

Lost or Missing Packages

If your order has not arrived within the expected delivery window, please contact us with your order number and tracking information, if available.

We will review the shipment and help determine the appropriate next steps.

If tracking shows that a package has been delivered but you cannot locate it, please check with household members, your local delivery carrier, or your designated delivery location before contacting us.

Contact Us

For shipping and delivery questions, please contact:

CareOneGo
Email: support@careonego.com
Website: https://careonego.com