Refund & Return Policy

At CareOneGo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, items should generally be:

• Unused and in their original condition.

• Returned with original packaging, accessories, and included components.

• Accompanied by proof of purchase or your order number.

Certain items may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions. Any applicable exclusions will be communicated in accordance with the law.

Products that are defective, damaged, or incorrectly supplied will be reviewed separately.

How to Request a Return

Before sending an item back, please contact our customer support team at support@careonego.com.

Include the following information:

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photos or other supporting information if the item arrived damaged or defective.

Our team will review your request and provide return instructions if the return is approved.

Please do not send items to an address obtained from an unrelated source. Wait for our return instructions before shipping your item.

Return Shipping Costs

For returns due to a change of mind or other reasons not attributable to CareOneGo, the customer is generally responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or otherwise fails to conform to the order, please contact us. We will review the issue and explain the appropriate resolution, including any return shipping arrangements required by applicable law.

Original shipping charges may not be refundable for change-of-mind returns unless required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact support@careonego.com with your order number and clear photos of the issue.

We will assess the situation and, where appropriate, arrange a replacement, refund, or another suitable solution.

Refunds

Once your returned item has been received and inspected, we will notify you of the refund decision.

If approved, the refund will generally be issued to your original payment method. Processing times depend on your payment provider and financial institution.

Please allow additional time for your bank or payment provider to post the refund.

If you have not received an approved refund after a reasonable processing period, contact us for assistance.

Exchanges

If you need a replacement or wish to exchange an item, please contact us before returning the product. Exchange availability depends on product availability and the nature of the issue.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing, been packed, or been shipped.

If an order cannot be canceled, you may be able to request a return in accordance with this policy and applicable law.

Legal Rights

This policy does not limit any mandatory consumer rights available to you under applicable law. Where local law provides additional protections, those rights will apply.

Contact Us

For return, refund, or exchange questions, contact:

CareOneGo
Email: support@careonego.com
Website: https://careonego.com